WhatsApp Automation
Sell on WhatsApp
While You Sleep
70% of your customers prefer WhatsApp over email or phone. Amezly puts your entire sales and support workflow on WhatsApp — automated, personalised, and always on — powered by MSG91's Business API.
✓ Official WhatsApp Business API
✓ No WhatsApp ban risk
✓ Hindi & English
✓ MSG91 powered
‹
A
Amezly Assistant
● online
🙏 Namaste! Main Ravi Electronics ka AI assistant hoon. Aap kya dhundh rahe hain?
10:32 AM
Samsung ki 55 inch 4K TV chahiye. Budget ₹60,000 hai.
10:33 AM ✓✓
Perfect! 😊 Aapke budget mein 2 best options hain:
🔷 Samsung 55" Crystal 4K — ₹54,990
🔷 Samsung 55" QLED Q60 — ₹59,490
Kaunsa dekhna chahte hain?
🔷 Samsung 55" Crystal 4K — ₹54,990
🔷 Samsung 55" QLED Q60 — ₹59,490
Kaunsa dekhna chahte hain?
10:33 AM
98%
WhatsApp message open rate vs 22% for email
5 min
Average reply time from customers on WhatsApp
3.8×
More conversions from WhatsApp vs website chat
85%
Queries handled automatically — no staff needed
Use Cases
WhatsApp Automation for Every Business
Whether you run a shop, restaurant, clinic, or real estate agency — Amezly has a ready-to-use WhatsApp flow for your industry.
🛍️ Retail
🍽️ Restaurant
🏥 Clinic
🏠 Real Estate
💇 Salon
🎓 Education
Turn WhatsApp into your retail sales counter
Customers browse products, check prices, place orders, track shipments, and get support — all on WhatsApp. No app download, no website visit needed.
✓Product catalogue shared instantly on request
✓COD and UPI payment links sent in chat
✓Order confirmation + Shiprocket tracking link auto-sent
✓Festive sale broadcasts to customer segments
✓Re-order reminders based on purchase history
R
Ravi Electronics
● online
Namaste! Samsung 55" 4K TV budget ₹60k mein chahiye? 😊 2 options bhej raha hoon abhi.
10:33 AM
Haan, QLED wala dikhao.
10:34 AM ✓✓
🔷 Samsung 55" QLED Q60 — ₹59,490
✓ 4K, HDR10+, Gaming Mode, Smart TV
✓ 2 saal ki warranty included
📷 [Product image + spec sheet]
Order karna hai? COD ya UPI?
✓ 4K, HDR10+, Gaming Mode, Smart TV
✓ 2 saal ki warranty included
📷 [Product image + spec sheet]
Order karna hai? COD ya UPI?
10:34 AM
UPI karo. Kal delivery milegi?
10:35 AM ✓✓
✅ Kal delivery confirmed! UPI link bhej raha hoon. Payment ke baad tracking link aayega. 🚚
10:35 AM
Reservations & orders — all on WhatsApp
Take table bookings, food orders, and takeaway requests directly on WhatsApp. No third-party app fees, no missed calls.
✓Table booking with date, time, guest count
✓Daily menu sent automatically every morning
✓Pre-order for special occasions (anniversary cakes, etc.)
✓Booking reminder 2 hours before reservation
✓Post-meal review request + loyalty points update
S
Spice Garden Restaurant
● online
Namaste! Spice Garden mein aapka swagat hai. 🙏 Table booking ya takeaway?
7:22 PM
Kal raat 8 baje 2 logo ke liye table chahiye. Anniversary hai.
7:23 PM ✓✓
🎂 Happy Anniversary! Kal 16 June, raat 8 baje, 2 log — confirm kar raha hoon. Koi special request? (Chocolate cake, candles, etc.)
7:23 PM
Haan, chocolate cake rakho please!
7:24 PM ✓✓
✅ Booking confirmed! Chocolate cake ready rahega. 🎂 Kal shaam 6 baje reminder aayega. See you tomorrow! 🌟
7:24 PM
Appointments & reminders — zero no-shows
Patients book appointments, get reminders, and receive prescription summaries on WhatsApp. Reduce no-shows by up to 70%.
✓Appointment booking with doctor + slot selection
✓Automated reminder 24h and 2h before appointment
✓Post-visit prescription summary & next appointment
✓Lab report ready notification
✓Health tips & follow-up scheduling
C
City Ortho Clinic
● online
Namaste! City Ortho Clinic mein appointment book karna hai? Dr. Mehta kal available hain — 10 AM ya 3 PM?
2:11 PM
10 AM theek rahega. Ghutne mein dard hai.
2:12 PM ✓✓
✅ Appointment confirmed — Dr. Mehta, 16 June, 10 AM. Please X-ray report saath laye. Reminder kal subah aayega. 🏥
2:12 PM
[Next day, 8 AM]
⏰ Reminder: Aaj 10 AM Dr. Mehta ke saath appointment hai. Time pe aayein!
⏰ Reminder: Aaj 10 AM Dr. Mehta ke saath appointment hai. Time pe aayein!
8:00 AM
Qualify leads & book site visits on WhatsApp
Real estate leads are high-intent but need quick response. Amezly responds instantly on WhatsApp, qualifies the budget and requirement, and books site visits — 24/7.
✓Budget, BHK, location preference captured in chat
✓Matching property options sent with images
✓Site visit scheduled and confirmed automatically
✓Pre-visit info pack (directions, project brochure) sent
✓Follow-up nudge if no response after 2 days
S
Sunrise Realty
● online
Namaste! Sunrise Realty — aapko kaisa ghar chahiye? Budget aur location batayein? 🏠
11:45 AM
3BHK, Baner area, ₹1.2 Cr budget hai.
11:46 AM ✓✓
Perfect! Baner mein ₹1.2 Cr range mein 2 projects hain:
🏡 Sunrise Heights — ₹1.05–1.15 Cr, ready to move
🏡 Green Valley — ₹1.1–1.25 Cr, Dec 2026 possession
Site visit kab karein? Weekend free hai kya?
🏡 Sunrise Heights — ₹1.05–1.15 Cr, ready to move
🏡 Green Valley — ₹1.1–1.25 Cr, Dec 2026 possession
Site visit kab karein? Weekend free hai kya?
11:46 AM
Sunday 11 AM theek rahega.
11:47 AM ✓✓
✅ Sunday 11 AM site visit booked! Location pin aur brochure bhej raha hoon. 📍
11:47 AM
Bookings, reminders & loyalty on WhatsApp
Salons and spas thrive on repeat customers. Amezly handles bookings, sends appointment reminders, and runs loyalty campaigns — all on WhatsApp.
✓Appointment booking with service + stylist selection
✓Reminder 1 hour before appointment
✓Post-visit photo gallery & rebooking prompt
✓Festive offer campaigns (Karva Chauth, Diwali, Wedding season)
✓Loyalty points balance sent after each visit
G
Glamour Salon
● online
Hi! Glamour Salon mein kya service chahiye? Hair, skin ya nails? 💅
3:00 PM
Hair colour + smoothening. Kal available hai kya?
3:01 PM ✓✓
✨ Kal ke slots: 11 AM, 1 PM, ya 4 PM. Hair colour + smoothening — ₹3,500, ~3 ghante. Kaunsa time suit karta hai?
3:01 PM
11 AM.
3:02 PM ✓✓
✅ Kal 11 AM — Priya (senior stylist) ke saath confirmed! 1 ghante pehle reminder aayega. Aaj ke loyalty points: ⭐ 240 points. 🎉
3:02 PM
Enrolments & parent updates on WhatsApp
Coaching institutes and schools handle hundreds of parent enquiries daily. Amezly qualifies and enrols students on WhatsApp while keeping parents updated automatically.
✓Course enquiry → fee & batch details → enrolment link
✓Daily class schedule and homework reminders
✓Fee payment reminders with UPI link
✓Test result notification with personalised feedback
✓Re-enrolment nudge 2 weeks before course end
B
BrightMind Institute
● online
Namaste! BrightMind — JEE ya NEET ki coaching ki baat karein? Kidhar se hain aap? 🎓
4:15 PM
JEE 2027. Class 11 mein hoon. Pune se.
4:16 PM ✓✓
Perfect! JEE 2027 Online Batch — July 1 start, ₹42,000/year. Abhi 8 seats baki hain. Fee details aur brochure bhej raha hoon. Demo class bhi free mein attend kar sakte ho! 📚
4:16 PM
Demo class kab hai?
4:17 PM ✓✓
✅ Demo class: Sunday 10 AM — Zoom link bhej raha hoon. Register karo aur seat pakdo! 🚀
4:17 PM
Features
Everything You Need to Win on WhatsApp
AI Chatbot on WhatsApp
Your full AI sales chatbot — the same one on your website — runs on WhatsApp. Answers product questions, captures leads, books appointments, and handles support in Hindi and English, 24/7.
Broadcast Campaigns
Send personalised WhatsApp messages to segments of your customer list — festive offers, new product launches, re-engagement — with open rates of 98%. Far more effective than email blasts.
Automated Flows
Build multi-step conversation flows: welcome message → product enquiry → payment link → order confirmation → shipping update → review request. Runs automatically for every customer.
Quick Reply Buttons
WhatsApp Business API allows interactive buttons in messages. Customers tap to choose options instead of typing — faster responses, higher engagement, and less misunderstanding.
Product Catalogue
Connect your product list and share catalogue cards directly in WhatsApp chat. Customers browse products, view images and prices, and add to cart — without leaving WhatsApp.
Human Handoff
When a customer needs a human, the AI escalates the conversation to your live chat dashboard instantly. Your team picks it up in Amezly's unified inbox — full context, no repeat questions for the customer.
WhatsApp Analytics
Track delivery rate, open rate, click rate, and conversions per campaign. See which message templates perform best, which flows drop off, and where customers get stuck.
Order Updates
Automatic WhatsApp notifications at every order stage — confirmed, packed, shipped, out for delivery, delivered. Includes Shiprocket/Delhivery tracking links. Customers stop calling about "where is my order?"
Appointment Reminders
Automated reminder messages 24 hours and 1 hour before scheduled appointments — for clinics, salons, consultants, and any service business. Reduce no-shows by up to 70%.
How a Flow Works
A Customer's WhatsApp Journey With Amezly
From first "Hi" to confirmed sale — fully automated, personalised at each step.
💬
Customer sends "Hi"
A customer texts your WhatsApp number from a website button, QR code at your store, or a friend's referral. Response time: under 2 seconds.
"Hi, TV dekhna tha" → Instant welcome + menu
🤖
AI understands & qualifies
Amezly's AI understands the query in Hindi or English, asks follow-up questions to understand budget, requirement, and urgency. The lead is scored in real time.
Budget? Location? When needed? → Lead scored High
📋
Relevant options presented
Matching products, services, or properties are shown with images, prices, and quick-reply buttons. No typing needed — customers tap to choose.
3 Samsung TV options with images + "Add to cart" buttons
💳
Payment link or booking sent
A UPI/COD payment link or booking confirmation is sent directly in chat. The customer completes the transaction without leaving WhatsApp.
UPI link → customer pays → order auto-created in CRM
✅
Order confirmed + follow-up automated
Confirmation sent immediately. Shipping updates follow automatically. Post-delivery, a review request and loyalty points update are sent — setting up the next purchase.
Order confirmed → shipped → delivered → "Rate your experience?" → ⭐⭐⭐⭐⭐
Powered by MSG91
Official WhatsApp Business API — Zero Ban Risk
Many businesses try to automate WhatsApp using unofficial tools — and get their number banned. Amezly uses MSG91's official Meta-approved WhatsApp Business API. Your number is safe, your messages are compliant, and your delivery rate is guaranteed.
✓ Meta-approved API
✓ Zero ban risk
✓ Template pre-approval
✓ Bulk broadcast compliant
✓ Dedicated number
Connect via MSG91 →
98%
Message delivery rate
2 sec
Average response time
0
Bans on official API
24/7
Uptime guaranteed
Campaign Types
Every WhatsApp Campaign Your Business Needs
Festive Broadcasts
Diwali, Eid, Holi, New Year & more
Reach your entire customer list with personalised festive offers on WhatsApp. 98% open rate means your message is actually seen — unlike email.
🪔 Priya ji, Diwali offer — 30% off sirf 48 ghante
🎊 Eid Mubarak! New collection — exclusive first look
🎂 Happy Birthday Ravi! Special 20% off for you today
98% open rate on WhatsApp vs 22% on email
Order & Delivery Updates
Automated at every stage
Every order event sends an automatic WhatsApp update — confirmed, shipped, out for delivery, delivered. Customers love it, returns and calls drop dramatically.
Your Samsung TV order #4821 is confirmed! 🎉
Shipped! Track here: [Shiprocket link] 🚚
Delivered! Rate your experience? ⭐
80% reduction in "where is my order?" calls
Re-engagement Campaigns
Win back dormant customers
Customers who haven't purchased in 30, 60, or 90 days are automatically identified and sent a personalised "we miss you" WhatsApp message with an exclusive offer.
Ravi ji, 60 din ho gaye! Aapke liye 15% off wapas aane par
Your loyalty points expire in 7 days — redeem now!
We restocked your favourite kurtas! New colours in 🎨
34% re-conversion rate on dormant customers
Appointment Reminders
Clinics, salons, consultants
Automated appointment reminders reduce no-shows by up to 70%. Sent 24 hours and 1 hour before the scheduled time, with a one-tap reschedule option if needed.
⏰ Reminder: Kal 10 AM Dr. Mehta appointment. On time aayein!
1 ghante mein aapka salon appointment. Priya ready hai! ✂️
Reschedule karna hai? Tap here to pick a new time →
70% fewer no-shows after adding reminders
Customer Stories
What Businesses Say About WhatsApp Automation
★★★★★
"WhatsApp se orders aane lage! Pehle customer call karta tha, ab seedha WhatsApp pe order kar leta hai. Mujhe sirf confirm karna padta hai. Sales 40% badh gayi in 2 mahine mein."
↑ 40% more orders in 2 months
★★★★★
"The appointment reminders on WhatsApp changed our clinic. Our no-show rate went from 40% to just 9%. That's 30 extra patients per week who actually show up — completely automated."
↓ No-show rate: 40% → 9%
★★★★★
"Diwali campaign mein 800 customers ko WhatsApp bheja. 672 ne open kiya — 83% open rate! Email se yeh kabhi nahi hota. 120 orders us weekend mein aaye."
83% open rate · 120 orders from 1 campaign
FAQ
Common Questions
Will my existing WhatsApp number get banned? ▶
No. Amezly uses MSG91's official Meta-approved WhatsApp Business API. Using the official API through approved Business Solution Providers (like MSG91) means your number is never at risk of being banned. Unofficial tools (like WhatsApp bots on personal accounts) are what get banned — we never use those.
Can I use my existing business WhatsApp number? ▶
Yes, in most cases. You can migrate your existing WhatsApp Business number to the API. The process typically takes 1–3 business days and requires your number to be currently active. Our team will guide you through the migration. You can also use a new dedicated number if you prefer.
How many messages can I send per day? ▶
WhatsApp Business API limits depend on your account tier. New accounts start at 1,000 unique customers per day. As your account builds reputation, this scales to 10,000 and then 100,000+ per day automatically. For most Indian SMBs, the starting limit is more than sufficient. Amezly manages the tier upgrade process for you.
Do I need to get message templates approved? ▶
Yes — outbound template messages (broadcasts, order updates, reminders) require Meta's approval. Amezly handles the template submission process for you. Approval typically takes 24–48 hours. Conversational replies (when a customer texts you first) don't require template approval and are instant. We've pre-approved templates for the most common Indian business scenarios.
Can I still reply manually to customers? ▶
Absolutely. All WhatsApp conversations appear in Amezly's unified inbox. You can let the AI handle conversations automatically, or jump in and take over manually at any point. The AI recognises when a human has taken over and steps back. You can also set keywords or triggers that always route to a human agent.
What does WhatsApp automation cost? ▶
WhatsApp automation is included in Amezly's Growth plan (₹2,999/month) and above. Meta charges per conversation (not per message) — marketing conversations are approximately ₹0.58 each, utility/service conversations are ₹0.14 each. Amezly passes these costs through at wholesale rates with no markup. Starter plan users can add WhatsApp as an add-on.
Get Started
Start Selling on WhatsApp Today
Connect your WhatsApp Business number in under 10 minutes. Official API, zero ban risk, 14-day free trial.