Accepted Payment Methods

All Amezly subscription payments are processed through Razorpay, India's leading payment gateway. The following methods are accepted:

UPI (Recommended)

• Google Pay, PhonePe, Paytm, BHIM, Amazon Pay, and all UPI-enabled apps
• Payment confirmation is instant — your subscription activates immediately
• UPI AutoPay is supported for seamless monthly auto-renewal

Credit & Debit Cards

• Visa, Mastercard, RuPay, and American Express
• Both credit and debit cards are accepted
• 3D Secure (OTP-based) authentication required for card payments
• No-cost EMI available on select credit cards for annual plan purchases (3, 6, or 12 months)
• International cards are accepted but charged in INR

Net Banking

• All major Indian banks supported: SBI, HDFC, ICICI, Axis, Kotak, PNB, Bank of Baroda, Union Bank, Canara Bank, and 50+ more
• You will be redirected to your bank's secure login page to authorise the payment

Wallets

• Paytm Wallet, Mobikwik, Freecharge, and other Razorpay-supported wallets
• Wallet payments are accepted for one-time top-ups (add-ons). For subscriptions, UPI AutoPay or card is required for recurring billing

Billing Cycle

Amezly subscriptions are billed on a recurring cycle — either monthly or annually, depending on the plan you choose.

Monthly Billing

• Your billing date is set on the day of your first paid payment (e.g., if you first pay on the 12th, you are billed on the 12th of every subsequent month)
• If your billing date falls on a day that doesn't exist in a given month (e.g., 31st in February), you are billed on the last day of that month
• Monthly subscriptions can be cancelled any time — you retain access until the end of the current paid period

Annual Billing

• Annual subscriptions are billed in full upfront — one payment for 12 months of service
• Your renewal date is exactly 12 months from your first annual payment date
• Annual plans receive a 20% discount compared to monthly billing
• You will receive an email reminder 14 days before your annual renewal date

Subscription Auto-Renewal

Amezly subscriptions auto-renew automatically at the end of each billing period. By subscribing, you authorise Amezly (via Razorpay) to charge your saved payment method on each renewal date.

• You will receive an email notification 7 days before each monthly renewal and 14 days before each annual renewal
• The renewal charge will be at the same price as your current subscription, unless you have been notified of a price change (see §16)
• If your payment method fails on renewal, see §09 and §10 for our failed payment and grace period policy
• To cancel auto-renewal, go to Settings → Billing → Cancel Subscription at any time before your next billing date

Mandates (UPI AutoPay & e-NACH)

When you pay via UPI AutoPay or Net Banking, Razorpay sets up a mandate (UPI AutoPay mandate or e-NACH) with your bank that authorises recurring charges. This mandate:

• Is limited to the exact subscription amount — no variable charges
• Can be cancelled at any time from your bank app (UPI section → Manage AutoPay) or from Amezly's Settings → Billing
• Complies with RBI's recurring payment regulations (RBI circular on recurring card transactions)
• Requires your explicit consent and OTP confirmation when first set up

Pricing & Currency

• All Amezly prices are displayed and charged in Indian Rupees (INR)
• Prices shown on the Pricing page are inclusive of 18% GST
• Current pricing: Starter ₹999/month · Growth ₹2,999/month · Enterprise: custom
• Annual plans are billed at ₹799/month (Starter) and ₹2,399/month (Growth) — paid as one annual lump sum (₹9,588 and ₹28,788 respectively)
• Amezly reserves the right to change subscription prices with 30 days advance notice to active subscribers (see §16)
• Price changes do not affect your current billing cycle — they take effect from your next renewal after the change date
• All prices exclude any telecom pass-through costs (WhatsApp message credits, voice call minutes) which are billed separately as add-ons

GST & Tax

Amezly Technologies Private Limited is registered under India's Goods and Services Tax (GST) framework:

• GST is charged at 18% on all subscription and add-on payments
• All prices displayed on amezly.com are GST-inclusive — the price you see is the price you pay
• A GST-compliant tax invoice is issued automatically for every payment and emailed to your registered address
• Invoices include the base amount, GST breakup (CGST + SGST for intra-state, or IGST for inter-state transactions), and the total amount

GSTIN for Business Subscribers

• If your business is GST-registered, enter your GSTIN in Settings → Billing → Tax Information
• Your GSTIN will appear on all future invoices, enabling you to claim Input Tax Credit (ITC)
• GSTIN can be added or updated at any time; updated GSTIN appears on the next invoice only — we cannot retroactively revise past invoices
• We verify your GSTIN against the GST portal — invalid GSTINs will be rejected

TDS (Tax Deducted at Source)

• If your organisation is required to deduct TDS on software service payments under Section 194J of the Income Tax Act, please inform our billing team at billing@amezly.com
• TDS deductions must be accompanied by a TDS certificate (Form 16A) submitted within 30 days of each quarterly TDS filing
• TDS is applicable only on the base amount (excluding GST), as per CBDT guidelines
• Our PAN for TDS purposes: available on request from billing@amezly.com

Invoices & Receipts

• A GST tax invoice is automatically generated and emailed to your registered address within 24 hours of every successful payment
• Invoices are also available for download from Settings → Billing → Invoices at any time
• Invoices are issued in PDF format and include: invoice number, date, your business details, your GSTIN (if provided), itemised charges, GST breakup, and payment reference number
• All invoices are stored in your dashboard for at least 7 years (as required by GST law)
• For each payment you will also receive a Razorpay payment receipt via email — this is a payment confirmation, not a tax invoice

Invoice Corrections

• If an invoice contains incorrect details (wrong business name, missing GSTIN, incorrect address), contact billing@amezly.com within 30 days of the invoice date
• We will issue a credit note and a revised invoice where permissible under GST rules
• Retroactive invoice corrections beyond 30 days may not be possible under GST regulations

Plan Changes & Pro-Rata Billing

Upgrading (e.g., Starter → Growth)

• Upgrades take effect immediately — you get access to the new plan's features right away
• You are charged a pro-rata amount for the remaining days in the current billing period at the higher plan rate, minus the credit for the unused days of the lower plan
• From the next billing cycle, you are charged the full new plan price

Downgrading (e.g., Growth → Starter)

• Downgrades take effect at the start of your next billing cycle
• You continue on your current higher plan until your billing period ends — no immediate change
• No refund or credit is issued for the price difference in the current period
• Features or data limits that exceed the lower plan will be restricted (not deleted) for 30 days post-downgrade

Switching from Monthly to Annual

• You can switch from monthly to annual billing at any time from Settings → Billing
• The annual payment is charged immediately upon switching
• Any unused credit from your current monthly period is applied as a credit toward your annual invoice
• Your new annual billing date is set from the switch date

Add-On Purchases

Amezly offers add-on purchases for extra usage beyond your plan's monthly limits:

• One-time add-on purchases are charged immediately to your saved payment method
• Recurring add-ons (SEO Suite, extra seats) are billed on the same date as your main subscription
• Add-on credits are consumed before plan-included credits (e.g., WhatsApp add-on credits are used first before your monthly plan allowance)
• Unused add-on credits expire after their validity period and are non-refundable
• A separate GST invoice is issued for each add-on purchase

Failed Payments

If a payment fails (insufficient funds, expired card, bank decline, UPI mandate failure), Amezly handles it as follows:

Common reasons for payment failure and how to fix them:

Dunning & Grace Period

If both automatic retries (Day 3 and Day 7) fail, your account enters a 7-day grace period:

• During the grace period, your account remains fully active — all features continue to work normally
• You receive daily email reminders with a direct payment link
• Our billing team may also reach out via WhatsApp to help resolve any payment issues
• If you pay the outstanding amount any time within the 7-day grace period, your subscription continues uninterrupted with no gap in billing

After the Grace Period (Day 14 from original due date)

• If payment is not received within 14 days of the original due date, your account is automatically downgraded to the free tier
• Your data (contacts, conversations, orders) is retained for 90 days — you can reactivate anytime within this window by paying the outstanding amount
• Platform features requiring a paid plan (Voice AI, SEO Suite, WhatsApp campaigns beyond free limits) are paused — not deleted
• After 90 days without payment, your account and data are permanently deleted as per our data retention policy

Payment Security

Amezly takes payment security seriously. Here is how your financial data is protected:

• Card data never touches Amezly's servers. All card details are entered directly on Razorpay's PCI DSS Level 1 certified payment page — Amezly never sees or stores your raw card number, CVV, or expiry date
• Razorpay tokenisation: After your first payment, Razorpay stores a secure token representing your card — not the card itself. Recurring charges use this token
• 3D Secure authentication: All card payments require OTP verification from your bank via the 3D Secure 2 (3DS2) protocol
• UPI mandate security: UPI AutoPay mandates are registered with NPCI and can only be used for the exact authorised amount. Each mandate requires your explicit OTP approval
• HTTPS everywhere: All payment pages use TLS 1.3 encryption
• RBI compliance: Razorpay complies with all RBI regulations on recurring payments, card tokenisation, and data localisation

Fraud Prevention

Amezly and Razorpay use multiple layers of fraud detection to protect our platform and our subscribers:

• Velocity checks — unusual payment patterns (multiple failed attempts, rapid plan changes) trigger temporary holds and manual review
• IP-based risk scoring — payments from high-risk IP addresses or geographies may require additional verification
• Device fingerprinting — to detect and flag account takeover attempts
• Machine learning-based fraud detection by Razorpay's risk engine

If a payment is flagged as potentially fraudulent:

• The payment is held pending review — you will be notified by email within 2 hours
• Our billing team may contact you for identity verification (e.g., confirming the last 4 digits of your card, or a selfie with your registered email)
• If confirmed legitimate, the payment is released within 24 hours and your subscription activates
• If confirmed fraudulent, the payment is cancelled and the case is reported to relevant authorities

To report suspected fraudulent activity on your account, contact security@amezly.com immediately.

Disputed Charges

If you see a charge from Amezly (appearing as "AMEZLY" or "Razorpay*AMEZLY" on your bank statement) that you do not recognise or believe is incorrect:

1. Check your Amezly invoices first — go to Settings → Billing → Invoices to see all charges on your account
2. Contact our billing team at billing@amezly.com with the charge amount, date, and your registered email address — we resolve most billing queries within 2 business hours
3. If we confirm a billing error, a full refund is initiated within 1 business day and appears in your account within 5–7 business days
4. If the charge is correct and you no longer need the subscription, submit a cancellation from Settings → Billing (see our Refund Policy for refund eligibility)

International Payments

Amezly is an India-focused platform. However, international users (Indian businesses based abroad, NRIs, or foreign companies with Indian operations) can subscribe using international cards or methods:

• All payments are processed in INR only — your bank will apply its prevailing exchange rate
• International Visa, Mastercard, and American Express credit cards are accepted
• International cards may require additional verification (your bank's 3DS process)
• Amezly is not responsible for foreign transaction fees, currency conversion fees, or exchange rate differences charged by your bank
• GST applies to all payments as per Indian tax law, regardless of the subscriber's location
• For foreign companies subscribing to Amezly, GST is charged under the reverse charge mechanism (RCM) where applicable — consult your tax advisor

Enterprise & Offline Billing

Enterprise customers with special procurement requirements can access offline billing options:

• Purchase Order (PO) based invoicing: We can raise a proforma invoice against your PO number. Payment must be received within 30 days of the proforma invoice date before services are activated
• Bank transfer (NEFT/RTGS): Available for annual Enterprise plans of ₹50,000 or above. Bank account details provided on request from billing@amezly.com
• Cheque payments: Not accepted for standard plans. Available only for annual Enterprise agreements above ₹1,00,000 with prior written approval
• Custom billing cycles: Enterprise customers can request quarterly or semi-annual billing instead of monthly or annual
• Multi-entity billing: If your organisation requires invoices split across multiple legal entities or cost centres, contact our billing team for a custom arrangement

All Enterprise billing arrangements must be agreed upon in writing before services commence. Contact billing@amezly.com or your account manager for Enterprise billing discussions.

Policy Changes & Price Changes

Changes to This Payment Policy

• We may update this Payment Policy at any time. The "Effective Date" at the top will be revised with each update
• Material changes (those that affect your billing, payment methods, or rights) will be communicated by email at least 14 days before taking effect
• Continued use of Amezly after the effective date constitutes acceptance of the updated policy

Price Changes

• Amezly may change subscription prices with 30 days advance written notice to active subscribers via email
• The price change notice will clearly state the old price, the new price, and the effective date
• Your current billing cycle is not affected — the new price applies from your first renewal after the change date
• If you do not agree with the new price, you may cancel your subscription before the new price takes effect — your access continues until the end of your paid period
• Add-on prices (WhatsApp credits, voice minutes) may change with 14 days notice — this affects new purchases only, not previously purchased credit packs

Contact

For all billing and payment queries, reach our team through the following channels: