Voice AI Agent
An AI That Answers Every
Call You Can't
Missed calls = missed revenue. Amezly's Voice AI Agent handles inbound calls 24/7 in Hindi and English — qualifies leads, books appointments, answers FAQs, and transfers to you only when needed.
📞 Inbound & Outbound
🗣️ Hindi + English
⚡ <900ms latency
🤖 Powered by Vobiz
AI Agent Speaking…
AI Agent
Namaste! Main Ravi Electronics ka AI assistant hoon. Aapki kya help kar sakta hoon?
Caller
Samsung 55 inch TV ka price kya hai?
AI Agent
Ji bilkul! Samsung 55" Crystal 4K ka price ₹54,990 hai aur QLED Q60 ₹59,490 mein available hai. Aapka budget kya hai?
Caller
₹60,000 tak theek hai. QLED wala dekhna tha.
AI Agent
Perfect! Kya main aapka naam aur address le sakta hoon? Hum kal delivery arrange kar sakte hain. 🚚
Mute
📵
Transfer
02:34 — Live Call
100%
Calls answered — zero missed, zero voicemail
<900ms
Response latency — sounds like a real conversation
78%
Calls fully resolved without human transfer
70%
Drop in appointment no-shows with AI reminders
How It Works
From Ring to Resolved in Seconds
Amezly's Voice AI handles the entire call lifecycle — no scripts to write, no IVR menus to configure, no robotic "press 1 for sales" nonsense.
01
Customer Calls Your Number
Your business phone number (via Vobiz DID) rings, and Amezly's Voice AI picks up within 2 rings — 24 hours a day, 365 days a year. No hold music, no voicemail.
02
AI Understands & Responds
The AI listens in Hindi or English, understands natural speech (not just keywords), and responds in under 900ms. It knows your products, prices, availability, and FAQs.
03
Qualifies & Takes Action
The AI captures name, requirement, budget, and contact — then books an appointment, sends a WhatsApp follow-up, or creates a lead in your CRM. All automatically, during the call.
04
Smart Human Handoff
For complex queries or high-value leads, the AI transfers to your team member — with full call context so the customer never has to repeat themselves.
05
Auto-Summary & CRM Update
Every call is automatically transcribed, summarised in 2–3 sentences, and saved to the caller's CRM profile. Your team sees what was discussed before they follow up.
06
Analytics & Coaching
See call volume, resolution rate, transfer rate, and top caller queries in your analytics dashboard. Use call recordings to train your human team on what works best.
Two Modes
Inbound & Outbound — Both Covered
Whether customers are calling you or you need to reach out at scale, Amezly's Voice AI handles both directions flawlessly.
Every call to your business number is answered instantly by Amezly's AI. No missed calls, no voicemail, no busy tone — even at 2 AM during Diwali weekend when your team is off.
✓
Product enquiries answered with live pricing
✓
Appointment booking with calendar slot confirmation
✓
Order status lookups — "Where is my delivery?"
✓
Lead capture: name, number, requirement, budget
✓
Warm transfer to human with full context
"Clinic mein call aaya raat 11 baje. AI ne appointment book kiya, confirmation SMS bheja. Doctor ne subah log dekha — sab ready tha." — Dr. Mehta, Pune
Upload a list of leads or contacts and Amezly's AI calls them all — appointment reminders, payment follow-ups, re-engagement campaigns, or post-sale check-ins. At scale, without any manual dialing.
✓
Appointment reminders — reduce no-shows by 70%
✓
Payment due reminders for pending invoices
✓
Lead follow-up calls within 5 minutes of enquiry
✓
Post-delivery satisfaction survey via voice
✓
Festive campaign calls with personalised offers
"200 appointment reminders gaye ek din mein bina kisi staff ke. No-show rate 38% se 7% aa gayi. Pehle yeh call karna hi nahi hota tha." — Priya Clinic, Mumbai
Features
Everything Your Voice Agent Can Do
Hindi + English, Natively
The AI speaks and understands both Hindi and English — switching mid-conversation if needed. No accent confusion, no mis-hearings. Natural Hinglish ("haan, ₹60k budget hai") works perfectly.
Sub-900ms Latency
Our June 2026 STT/TTS overhaul brought response latency under 900ms — imperceptible to callers. Conversations feel natural and human, not like talking to a robot on a bad connection.
Live Calendar Booking
The AI checks your real-time availability and books appointments during the call — confirmed instantly to both the caller (via SMS/WhatsApp) and your team's calendar. No double-bookings, ever.
Auto Transcription & Summary
Every call is transcribed in real time and summarised automatically. The 2–3 line summary is saved to the CRM contact profile so your team knows exactly what was discussed before they follow up.
Warm Transfer to Humans
When the AI detects frustration, a complex query, or a VIP caller, it smoothly transfers to your team — with a whispered briefing so your staff knows the context before they say hello.
Post-Call WhatsApp Follow-Up
After every call, the AI automatically sends a WhatsApp message to the caller — appointment confirmation, product catalogue link, payment link, or call summary — while the conversation is still fresh.
Spam & Fraud Detection
The AI identifies robocalls, spam callers, and known fraud patterns — logging them and blocking repeat offenders automatically so your team's time isn't wasted.
Call Analytics Dashboard
Total calls, peak hours, resolution rate, transfer rate, average handle time, and top caller questions — all in your analytics dashboard, updated in real time. Know when to staff up for busy periods.
Multi-Location Support
Run multiple locations? Each branch gets its own DID number and AI configuration. The AI knows which location the customer is calling and routes accordingly — clinic A vs clinic B, store Surat vs store Ahmedabad.
Technology
Built on Enterprise-Grade Voice Infrastructure
How the Voice Stack Works
STT → LLM → TTS in under a second
Amezly's voice stack is a tightly optimised pipeline: speech is transcribed in real time, processed by a large language model that knows your business, and spoken back to the caller — all in under 900ms. Powered by Vobiz for telephony with a dedicated DID (+91 1171 366 938 for pilot), upgraded in June 2026 for low-latency streamed TTS.
View API Docs →
Speech-to-Text (STT)
Real-time transcription · Hindi + English
<200ms
↓
LLM — Business Context
Products · prices · calendar · CRM lookup
<400ms
↓
Text-to-Speech (TTS)
Streamed · natural voice · low latency
<300ms
↓
Vobiz Telephony · DID
Dedicated Indian number · carrier-grade
99.9% uptime
↓
Auto-Summary → CRM
Transcript + summary saved to contact
Instant
Use Cases
Voice AI for Every Industry
See how Amezly's Voice AI handles real calls across different business types — in Hindi, naturally.
🛍️ Retail
🏥 Clinic
🏠 Real Estate
🍽️ Restaurant
🎓 Education
Never miss a sales call again
Retail stores get hundreds of product enquiry calls daily. Amezly's AI handles every single one — pricing, availability, COD orders — turning calls into confirmed sales automatically.
✓Product price and availability answered instantly
✓COD order taken over the phone, CRM updated
✓WhatsApp catalogue link sent post-call
✓After-hours calls handled — never miss Diwali rush
Ravi Electronics — AI Agent
● Live Call · 01:24
AI Agent
Namaste! Ravi Electronics — kya aap koi TV ya appliance dekhna chahte hain?
Caller
Haan bhai, LG ka 43 inch TV chahiye, price batao.
AI Agent
LG 43" Full HD — ₹28,990, aur 43" 4K Smart TV — ₹34,490. Dono par 1 saal ki warranty hai. COD available hai. Kaunsa pasand aaya?
Caller
4K wala COD mein mangwana hai, kal delivery milegi?
AI Agent
Haan, kal delivery possible hai! Aapka naam aur address bata dijiye — order confirm kar deta hoon abhi. 📦
✅ Order created in CRM · WhatsApp confirmation sent
Book appointments — even at midnight
Patients don't wait until office hours to call. Amezly's AI answers every call, books appointments in real time, and sends confirmation — so no patient is ever turned away.
✓Appointment booking with live slot availability
✓Doctor preference and speciality routing
✓Reminder calls sent 24h and 1h before
✓Emergency triage — escalates urgent calls to on-call
City Ortho Clinic — AI Agent
● Live Call · 11:47 PM
AI Agent
Namaste! City Ortho Clinic. Appointment book karna hai ya koi aur help chahiye?
Caller
Meri maa ke ghutne mein bahut dard hai, kal subah appointment chahiye Dr. Mehta se.
AI Agent
Ji zaroor. Dr. Mehta kal 10 AM aur 2 PM free hain. Kaunsa time theek rahega? Please maa ka naam bhi batayein.
Caller
10 AM. Sunita Devi naam hai.
AI Agent
✅ Sunita Devi ji ka appointment confirm — Dr. Mehta, kal 10 AM. WhatsApp confirmation abhi bhej raha hoon. X-ray report saath laye to better hoga.
✅ Appointment booked · Calendar updated · SMS sent
Qualify every lead — within 2 minutes of calling
Real estate leads are most valuable in the first 5 minutes. Amezly's AI picks up instantly, qualifies budget and requirement, and books a site visit — before a competitor even answers.
✓Budget, BHK, location, timeline captured in the call
✓Matching properties described verbally
✓Site visit booked on the call
✓Lead scored and routed to right sales agent
Sunrise Realty — AI Agent
● Live Call · 00:58
AI Agent
Namaste! Sunrise Realty mein aapka swagat hai. Aap kaunse area mein property dhundh rahe hain?
Caller
Baner ya Wakad area mein 3BHK chahiye. Budget ₹1.2 crore hai.
AI Agent
Bahut achha! Baner mein ₹1.2 crore budget mein 2 projects hain — Sunrise Heights aur Green Valley. Kya main aapke liye Sunday ka site visit book kar sakta hoon?
Caller
Haan, Sunday 11 baje theek hai.
AI Agent
✅ Sunday 11 AM visit confirmed! WhatsApp pe location pin aur brochure abhi bhej raha hoon. 📍
✅ Lead scored HIGH · Site visit booked · Agent notified
Take reservations — even during service rush
During dinner service, your staff can't answer calls. Amezly's AI takes table bookings, handles special requests, and sends confirmations — so no reservation is ever lost.
✓Table booking with date, time, and guest count
✓Special occasion and dietary requests captured
✓Pre-order for cakes, flowers, special setups
✓Takeaway and delivery orders noted
Spice Garden — AI Agent
● Live Call · 08:30 PM
AI Agent
Namaste! Spice Garden. Aaj reservation chahiye ya takeaway?
Caller
Kal shaam 8 baje, 4 logon ke liye table chahiye. Anniversary dinner hai.
AI Agent
Happy Anniversary! 🎂 Kal 8 PM, 4 logon ke liye table available hai. Koi special arrangement chahiye — cake, flowers, ya candles?
Caller
Chocolate cake arrange karo please.
AI Agent
✅ Table for 4, kal 8 PM, chocolate cake — confirmed! WhatsApp pe confirmation abhi aa jayega.
✅ Reservation confirmed · Kitchen notified · WA sent
Convert enquiries to enrolments on the call
Coaching institutes get hundreds of calls from parents and students. Amezly's AI qualifies, informs, and enrols — giving every caller the attention they need, instantly.
✓Course details, batch info, fees explained verbally
✓Demo class slot booked on the call
✓Brochure and fee structure sent via WhatsApp post-call
✓Fee payment reminders via outbound calls
BrightMind Institute — AI Agent
● Live Call · 05:15 PM
AI Agent
Namaste! BrightMind Institute. JEE ya NEET ki coaching ke baare mein jaankari chahiye?
Caller
Haan, mera beta Class 11 mein hai, JEE 2027 ki taiyari karni hai. Fees kya hai?
AI Agent
JEE 2027 Online Batch July 1 se start ho raha hai — fees ₹42,000 per year. Abhi sirf 8 seats baki hain. Ek free demo class bhi hai Sunday 10 AM. Register karein?
Caller
Haan, demo mein register karo.
AI Agent
✅ Sunday 10 AM demo registered! Zoom link aur brochure WhatsApp pe bhej raha hoon. 🎓
✅ Demo registered · Lead in CRM · Brochure sent via WA
Customer Stories
Real Results from Voice AI
★★★★★
"Raat ko 11 baje call aata tha, koi uthata nahi tha. Ab AI uthata hai, appointment book karta hai. Subah aakar dekho — calendar full hota hai. Hamare no-shows bhi 38% se 7% aa gaye."
↓ No-show rate: 38% → 7%
★★★★★
"Diwali weekend mein 340 calls aaye 2 dino mein. Meri team 3 log hai — yeh possible nahi tha. AI ne 287 calls akele handle kiye. ₹4.2 lakh ke orders us weekend mein aaye."
287 of 340 calls handled by AI · ₹4.2L revenue
★★★★★
"Real estate mein speed is everything. Jo lead 5 minute mein call back nahi paya, wo competitor ke paas gaya. Ab AI 2 second mein answer deta hai, site visit book karta hai. Our conversion went up 2.8x."
↑ Lead conversion 2.8× in 60 days
FAQ
Common Questions
Does the Voice AI sound robotic or natural? ▶
After our June 2026 overhaul, Amezly's Voice AI sounds significantly more natural than older IVR systems. It uses streamed TTS (text-to-speech) with sub-900ms latency, so responses feel conversational. It's not indistinguishable from a human, but callers consistently describe it as "better than expected" — far smoother than "press 1 for sales" phone trees.
What happens when the AI can't understand or handle a call? ▶
The AI handles this gracefully. If it's unsure about an answer, it says so honestly and offers to connect the caller to a team member. If it detects frustration or a complex query, it initiates a warm transfer. Your team receives a whispered briefing with the call context before being connected. No caller is left hanging.
Do I need a new phone number for the Voice AI? ▶
You can either use a new DID (Direct Inward Dial) number provided via Vobiz, or forward your existing business number to Amezly's Voice AI. Call forwarding is set up in your telecom provider settings — we provide step-by-step instructions. The Vobiz DID is an Indian number so all calls are local rate for your customers.
Can the AI handle calls in regional languages other than Hindi? ▶
Currently the Voice AI natively supports Hindi and English, including Hinglish (a natural mix of both). Regional language support (Tamil, Telugu, Bengali, Marathi) is on our roadmap for Q3 2026. The chatbot and WhatsApp bot already support 8 regional languages — voice is slightly behind due to TTS quality requirements.
Can I listen to call recordings? ▶
Yes. All calls are recorded (with required caller disclosure at the start of the call) and available in your Amezly dashboard. You get the recording, the full transcript, and an AI-generated 2–3 line summary. Recordings are retained for 90 days by default, or 12 months on Enterprise plans.
Which plan includes the Voice AI Agent? ▶
Voice AI is included in the Growth plan (₹2,999/month) and above. It includes up to 500 inbound minutes and 200 outbound minutes per month. Additional minutes are billed at ₹1.20/minute for inbound and ₹1.80/minute for outbound. Enterprise plans include unlimited minutes with a dedicated DID number.
Get Started
Activate Your Voice AI Agent Today
Never miss a call again. Setup takes under 10 minutes. 14-day free trial, no credit card required.