Retail & E-Commerce
Sell More. Answer
Faster. Recover Every
Abandoned Cart.
Amezly puts an AI sales assistant on your WhatsApp, website, and store — answering product questions, tracking orders, sending offers, and bringing back customers who didn't checkout. All automatically.
4.1×
More conversions from chat
35%
Carts recovered
98%
WhatsApp open rate
10 min
Setup time
Problems We Solve
The Revenue Leaks Every
Retailer Knows About
Most Indian retailers and online sellers lose 30–60% of potential revenue to these six problems. Amezly plugs all of them.
70% of carts are abandoned
Customers add items, get distracted, and never come back. You have no way to reach them — no email open, no follow-up system.
✓ Automated WhatsApp cart recovery messages within 30 minutes of abandonment — 35% of carts recovered.
Product questions go unanswered for hours
"Does this kurta come in XL?" at 9 PM. No reply = no sale. The customer buys from whoever answers first.
✓ AI chatbot answers product questions instantly, 24/7, from your catalogue — size, colour, availability, shipping.
"Where is my order?" flooding your inbox
Order status queries are the #1 support ticket for every retailer. Your team wastes hours answering the same question all day.
✓ AI handles all "where's my order" queries with live tracking — zero human involvement needed.
Customers buy once and disappear
Getting the first order is hard enough. Without a re-engagement system, most customers never come back — even if they loved the product.
✓ Automated WhatsApp follow-ups, replenishment nudges, and loyalty campaigns that bring buyers back.
Festival sales wasted on email no one opens
You send an email blast for Diwali. 8% open it. The other 92% never see your offer — and you've already spent on the inventory.
✓ WhatsApp campaigns see 98% open rates. Same offer, 12× more people see it.
Returns and complaints handled manually
Return requests, exchange queries, and complaints pile up in WhatsApp, email, and DMs with no system to track or resolve them quickly.
✓ AI handles return initiation, exchange flows, and complaint logging — and routes complex cases to your team.
AI Product Assistant
Answer every product
question instantly —
and close the sale
question instantly —
and close the sale
Your AI sales assistant knows your entire catalogue. When a customer asks about size, colour, fabric, delivery time, or stock — it answers immediately on WhatsApp, your website chat, or wherever they message. It also recommends related products and sends a payment link to close the sale right in the chat.
✦ Upload your product catalogue (PDF, spreadsheet, or website URL)
✦ AI answers size, availability, price, fabric, and shipping questions
✦ Suggests related or complementary products to increase order value
✦ Sends Razorpay payment link directly in the chat to close COD-hesitant buyers
✦ Works in Hindi and English — switches automatically per customer
🛍️
Rangoli Fabrics
● Online — AI Assistant
Yeh blue silk saree XL mein available hai? Price kya hai?
2:34 PM
Haan ji! 💙 Kanjivaram Silk Saree (Royal Blue) XL mein available hai.
💰 Price: ₹4,299
🚚 Free delivery on orders above ₹999
📦 Delhi/NCR mein 2-day delivery
Yeh saree unstitched blouse ke saath aati hai. Stitching ka option bhi available hai +₹349 mein.
💰 Price: ₹4,299
🚚 Free delivery on orders above ₹999
📦 Delhi/NCR mein 2-day delivery
Yeh saree unstitched blouse ke saath aati hai. Stitching ka option bhi available hai +₹349 mein.
🛍 Add to Cart — ₹4,299
2:34 PM
Stitching ke saath leni hai. COD available hai?
2:35 PM
Bilkul! COD available hai. Total amount: ₹4,648 (Saree + Stitching).
Order place karne ke liye apna delivery address bhejiye — main abhi confirm kar deti hoon ✓
Order place karne ke liye apna delivery address bhejiye — main abhi confirm kar deti hoon ✓
2:35 PM
Abandoned Cart Recovery
Recover 35% of abandoned
carts with a single
WhatsApp message
carts with a single
WhatsApp message
When a customer adds items to your cart and doesn't checkout, Amezly automatically sends a personalised WhatsApp reminder 30 minutes later — with the exact items they left behind, a direct checkout link, and optionally a small discount to nudge them over the line. No email. 98% open rate.
✦ Triggered automatically 30 minutes after cart abandonment
✦ Shows the exact product(s) left in cart with image and price
✦ Optional: auto-apply a 5–10% discount if they don't respond to first message
✦ One-tap checkout link — no login required for returning customers
✦ Second nudge 24 hours later for items still in cart
Checkout Funnel
Visited
2,840
Added to cart
1,761
Abandoned
1,233
WA sent
1,089
Recovered
381
Revenue recovered this month
Avg. order ₹1,240 × 381 orders
₹4.72L
Order Tracking & Support
Zero "where's my
order?" calls —
AI handles it all
order?" calls —
AI handles it all
Order status is the most common support query for any retailer. Amezly's AI checks your Shiprocket or WooCommerce order data and sends live tracking updates on WhatsApp automatically — at dispatch, out-for-delivery, and delivered. Customers never need to call or email.
✦ Auto WhatsApp notification at every order status change
✦ Customer can type "track my order" on WhatsApp — gets live status instantly
✦ Integrates with Shiprocket for courier tracking across all carriers
✦ Delivery confirmation with a "Rate your experience" prompt
✦ Delayed order alerts sent proactively before customer complains
#RF-20847
Placed: 12 Jun 2026, 3:14 PM
Out for Delivery
Kanjivaram Silk Saree (Royal Blue, XL)
×1₹4,299
Blouse Stitching Service
×1₹349
Tracking Updates
Out for delivery — Delhi, Lajpat Nagar
Today, 9:12 AM · WhatsApp sent ✓
Reached Delhi hub
Yesterday, 11:45 PM · WhatsApp sent ✓
Dispatched from Surat warehouse
12 Jun, 7:30 PM · WhatsApp sent ✓
Order confirmed
12 Jun, 3:14 PM · WhatsApp sent ✓
WhatsApp Campaigns
Festival sales that
actually sell out
your inventory
actually sell out
your inventory
Email campaigns for retail are dying — 8% open rates mean 92% of your offer budget is wasted. WhatsApp campaigns see 98% open rates and 35–40% click-through. Amezly writes the message, you pick the audience, it goes out in minutes with a direct product or checkout link.
✦ AI-written campaign messages — brief it, it drafts in seconds
✦ Segment by purchase history, category, spend, or last order date
✦ Festival templates: Diwali, Holi, Eid, Navratri, End-of-Season Sale
✦ Personalised with name and last purchased product
✦ "Reply to buy" flows trigger the AI to complete the sale in chat
🪔 Diwali Ethnic Wear Sale
2,340 contacts · Sent Oct 18
₹6.4L
Revenue
412
Orders
🛍 End-of-Season Clearance
1,870 contacts · Sent Sep 30
₹3.1L
Revenue
289
Orders
🔁 Repeat Buyer Win-Back
620 lapsed customers · Sent Sep 15
₹1.8L
Revenue
148
Orders
⭐ New Arrivals — Silk Collection
3,100 contacts · Sent Sep 2
₹4.9L
Revenue
374
Orders
Total from campaigns this quarter
₹16.2 Lakhs
Real Results
What Retailers See After 3 Months on Amezly
4.1×
Higher conversion rate from chat vs. email for same offer
35%
Of abandoned carts recovered through WhatsApp follow-up
68%
Reduction in "where's my order" support tickets
2.8×
More revenue per customer through re-engagement campaigns
Everywhere Your Customers Are
One Platform, Every Sales Channel
Customers shop across WhatsApp, Instagram, your website, and offline. Amezly connects them all.
WhatsApp
Answer queries, send campaigns, recover carts, and track orders — all on India's most-used app. 98% open rate.
Website Chat
AI chatbot on your website answers product questions and converts browsers into buyers in real time.
Email
Order confirmations, shipping updates, and newsletters — automated, branded, and GST-compliant.
Voice AI
AI answers calls, takes orders by voice, and handles COD confirmations — even in Hindi and regional languages.
All Features for Retail
Everything You Need to Sell More Online
AI Product Assistant
Answers size, colour, availability, and delivery questions instantly from your catalogue — no human needed.
Cart Recovery
Automated WhatsApp nudges to customers who left items in their cart — 35% return to complete the purchase.
Order Tracking Bot
Proactive status updates at dispatch, transit, and delivery. Zero "where's my order" calls.
Festival Campaigns
AI-written WhatsApp campaigns for Diwali, Holi, Eid, and End-of-Season sales — with direct product links.
Re-engagement Flows
Win back customers who haven't ordered in 60+ days with personalised "we miss you" offers.
Review Collection
After delivery, auto-send a WhatsApp asking for a Google/product review. More reviews = more organic sales.
Returns & Exchanges
AI guides customers through return or exchange requests — less friction, fewer chargebacks, happier buyers.
Payment in Chat
Send Razorpay payment links directly in WhatsApp. COD-hesitant customers pay digitally without leaving the chat.
Sales Dashboard
Daily revenue, top products, campaign ROI, and customer lifetime value — all in one dashboard.
From Retailers Like You
What Our Retail Customers Say
★★★★★
"Diwali mein pehli baar WhatsApp campaign bheja — 2,300 contacts mein se 412 orders aaye, ₹6.4 lakh revenue ek campaign se. Pehle yahi log email pe miss hote the. Amezly ke baad kuch aur try karne ki zaroorat hi nahi rahi."
₹6.4L revenue from single Diwali campaign
★★★★★
"We were losing ₹2–3 lakh every month to abandoned carts and had no way to reach those customers. Amezly's cart recovery alone is paying for itself 40× over. The WhatsApp messages feel personal, not spammy — customers actually respond."
40× ROI on subscription from cart recovery alone
★★★★★
"Hamari team ka 60% time 'order kab aayega' answers dene mein jaata tha. Amezly ke baad yeh questions almost zero ho gaye — AI automatically update bhejta hai. Team ab actual sales pe focus karti hai."
68% fewer support tickets in the first month
Simple Pricing
Less than the cost of
one abandoned cart —
per month
one abandoned cart —
per month
At ₹999/month, Amezly's Starter plan pays for itself the moment it recovers a single ₹1,000 cart. Most retailers recover dozens every week. No complicated setup, no per-message charges for the AI — just a flat monthly subscription.
✓ AI Product Chatbot
✓ Cart Recovery
✓ Order Tracking
✓ WhatsApp Campaigns
✓ CRM
✓ 14-Day Free Trial
FAQ
Questions from Retailers
Amezly integrates natively with WooCommerce for product catalogue sync and order tracking. Shopify integration is available via webhook. For other platforms, you can upload your product catalogue as a CSV or PDF and connect order updates via our REST API. Our support team helps with all integrations at no extra charge.
No manual entry needed. You can upload your existing product catalogue as a PDF or Excel file, or give Amezly your website URL and it will automatically read and index your products. Once synced, the AI learns your entire catalogue — sizes, colours, prices, availability, and descriptions. Updates to your catalogue sync automatically if you're connected via WooCommerce.
Amezly captures the customer's phone number when they enter it at checkout (or when they message you on WhatsApp). When they abandon their cart, Amezly automatically sends a WhatsApp message 30 minutes later with the items they left behind and a direct checkout link. No change to your checkout flow is required — just a small JavaScript snippet on your website that we provide.
Not if done right. Amezly only sends to customers who have already purchased from you or explicitly opted in — not cold contacts. We also enforce sending frequency limits and auto-manage opt-outs (anyone who replies "STOP" is permanently excluded). The personalisation (name, last product) makes messages feel like a recommendation from a shop you know, not a blast. Our retailers typically see less than 2% opt-out rates.
Yes. For offline customers, you can import their contact numbers into your CRM (collected at the time of sale) and include them in WhatsApp campaigns. The AI chatbot works for both — a customer who visited your physical store can WhatsApp your business number to ask about new stock or reorder. Amezly bridges the offline-online gap seamlessly.
WhatsApp outbound messages (campaigns and cart recovery) are charged at ₹1 per message. Customer-initiated messages (order queries, product questions) are free during the 24-hour service window. You pre-purchase WhatsApp credits — minimum ₹500 (500 messages). Credits don't expire. The AI chatbot conversations themselves have no per-message charge.
Start Today
Every cart abandoned
is revenue left behind.
Start recovering carts, answering product questions, and running WhatsApp campaigns in 10 minutes — free for 14 days.
Questions? WhatsApp us at +91 11 7136 6938 · Mon–Sat, 10 AM – 7 PM IST