Free Trial

Amezly offers a 14-day free trial on all plans. During the trial:

• No credit card or payment information is required to start
• You get full access to all features of the plan you selected
• No charges are made at any point during the trial period
• You may cancel at any time before the trial ends with zero cost
• If you do not add a payment method before the trial ends, your account is automatically downgraded to a limited free tier — not charged

7-Day Money-Back Guarantee

If you are a first-time subscriber making your first paid payment to Amezly, you are eligible for a full refund if you request it within 7 calendar days of that payment date.

This guarantee applies to:

• The first payment on a Starter plan (₹999/month)
• The first payment on a Growth plan (₹2,999/month)
• The first payment on an annual plan (any tier)

To qualify, your refund request must be submitted by email to billing@amezly.com within 7 days of the charge date as it appears on your invoice. Requests submitted on day 8 or later will not be eligible.

Subscription Cancellation

You may cancel your Amezly subscription at any time from your account dashboard under Settings → Billing → Cancel Subscription.

When you cancel:

• Your subscription stops renewing — you will not be charged again
• You retain full access to all features until the end of your current paid billing period
• After the billing period ends, your account moves to the free tier with limited access
• Your data (contacts, chat history, order records) is retained for 90 days after cancellation, then permanently deleted unless you resubscribe
• No refund is issued for the unused portion of the current billing month

Plan Downgrades

You may downgrade from Growth to Starter, or from any paid plan to the free tier, at any time.

• The downgrade takes effect at the start of your next billing cycle — not immediately
• You continue to have access to your current higher-tier plan until your billing period ends
• No refund or credit is issued for the price difference between plans for the current period
• Features or data that exceed the lower plan's limits (e.g., contacts beyond Starter plan quota) may become inaccessible but are not deleted for 30 days

Plan Upgrades

When you upgrade your plan mid-cycle (e.g., from Starter ₹999 to Growth ₹2,999):

• The upgrade takes effect immediately — you get access to the new plan's features right away
• You are charged a pro-rata amount for the remainder of the current billing period at the higher plan rate
• From the next billing cycle onwards, you are charged the full new plan price

Upgrade charges are non-refundable once the upgraded features have been accessed.

Annual Plans

Annual plans are billed once per year and offer a discount over monthly billing (typically 15–20% depending on the plan).

Refund eligibility for annual plans:

• Within 7 days of first annual payment (first-time subscriber): Full refund available under the money-back guarantee (§02)
• Within 30 days of annual renewal: Pro-rata refund available for the unused months (months remaining after the refund request month), minus a processing fee of ₹500
• After 30 days of annual renewal: No refund. Access continues until the annual period ends
• Downgrade from annual to monthly: Not permitted mid-year. You must wait until the annual period ends and then choose monthly billing at renewal

Add-On Services

Amezly offers optional paid add-ons including but not limited to: additional WhatsApp messaging credits (MSG91), additional voice call minutes (Vobiz), SEO Suite for Starter users, and additional team member seats.

If you purchased add-on credits and believe there was a billing error (e.g., charged twice, charged for unused credits), please contact billing@amezly.com within 30 days of the charge and we will investigate.

Non-Refundable Items

The following are not eligible for refund under any circumstances:

• Monthly subscription fees after the 7-day money-back window
• WhatsApp, SMS, or voice call usage credits (once purchased)
• Subscription fees for months in which the account was suspended due to policy violations
• One-time setup, onboarding, or professional services fees
• Fees incurred due to usage beyond plan limits (overage charges)
• Payments made more than 90 days before the refund request
• Fees for plans where the account was found to be in violation of our Terms of Service
• Third-party costs passed through by Amezly (e.g., DataForSEO data costs, Razorpay payment processing fees)

Service Outages & Platform Issues

Amezly targets 99.5% uptime. In the event of a platform outage or service disruption:

• Outages under 4 hours in a month: No compensation or refund
• Outages 4–12 hours in a month: Account credit equivalent to 1 day of subscription value
• Outages over 12 hours in a month: Account credit equivalent to 3 days of subscription value, or a proportional extension of your billing period
• Outages caused by planned maintenance (announced 48 hours in advance on status.amezly.com) do not qualify for credits
• Outages caused by third-party services (MSG91, Vobiz, Razorpay, OpenRouter) are outside Amezly's control and do not qualify for refunds, though we will pursue credits from the respective vendors on your behalf

To report a service issue and claim a credit, email support@amezly.com within 14 days of the outage with your account details and the dates/times of the disruption.

Disputed Charges & Chargebacks

If you see a charge from Amezly on your bank statement or card that you do not recognise or believe is incorrect:

1. Contact us first — email billing@amezly.com with the charge amount, date, and your registered email address. We resolve most billing disputes within 2 business days.
2. If we confirm an error, we will issue a full refund to your original payment method within 5–7 business days.
3. If you initiate a chargeback with your bank or card provider without contacting us first, we reserve the right to suspend your account pending investigation and to dispute the chargeback with evidence of service delivery.

Refund Eligibility by Plan

Enterprise customers have custom refund and SLA terms defined in their master subscription agreement. The above table does not apply to Enterprise contracts.

How to Request a Refund

To submit a refund request, follow these steps:

Refund Processing Time

Refunds are processed in INR (Indian Rupees) only. If your payment was made in a foreign currency, the refund will be in INR at the exchange rate on the date of the original transaction. Amezly is not responsible for foreign exchange losses.

During high-volume periods (month-end, financial year-end) processing may take an additional 2–3 business days.

GST on Refunds

Amezly is GST-registered in India. Our subscription prices are inclusive of 18% GST.

• When a refund is processed, the full invoiced amount is refunded — including the GST portion
• A credit note (as required under GST rules) will be issued for the refunded transaction and sent to your registered email
• If your business is GST-registered and you have claimed Input Tax Credit (ITC) on the original invoice, you are required to reverse the ITC amount when you receive the refund, as per GST rules
• Amezly will provide a revised GST invoice or credit note within 7 days of the refund being processed

Changes to This Policy

Amezly reserves the right to update this Refund Policy at any time. When we make changes:

• The "Last Updated" date at the top of this page will be revised
• For material changes that affect existing subscribers adversely, we will email all active subscribers at least 14 days before the new policy takes effect
• Continued use of Amezly after the effective date of the updated policy constitutes your acceptance of the revised terms
• The policy that was in effect at the time of your payment governs any refund request for that payment — not the policy in effect at the time of the request

We recommend bookmarking this page and reviewing it at the start of each year or whenever you renew your subscription.

Contact Us

For billing and refund inquiries, reach us through any of the following channels: